Frequently Asked Questions

Question: Are there any limitations to getting on and off the trolleys?
Answer: With a vaild pass, your reboarding privileges are unlimited. Stay on or get off at any stop you want at any time.

Question: Can I eat on the trolleys?
Answer: Sorry, no eating, drinking or smoking on board any of the trolleys.

Question: Do I have to use my 4-day pass on four consecutive days?
Answer: Yes. Due to logistical issues, we require our passengers to use their passes on a consecutive basis.

Question: Does the trolley go to Pearl Harbor?
Answer: Unfortunately, the Waikiki Trolley does not go to Pearl Harbor. However, there are alternatives. You can book a Pearl Harbor Tour through our sister company, E Noa Tours. ( see website )

Question: Can I get off at Hanauma Bay?
Answer: Yes, but this is a picture stop only. If you are riding the Blue Line and wish to spend time at Hanauma Bay, you must disembark at the Hawaii Kai Towne Center stop and catch a shuttle or cab to Hanauma Bay. Also, please remember that Hanauma Bay is closed on Tuesdays.

Question: Where can I find assistance?
Answer: There are Waikiki Trolley Customer Service Representatives located at five stops throughout the Honolulu area. Customer Service Representatives are available at the following locations:

DFS Galleria Waikiki: 8:00AM - 10:00PM (Sundays and Holidays: 8:30AM - 9:00PM)
Ala Moana Center (ocean side): 9:30AM - 9:30PM (Sundays and Holidays: 9:30AM - 4:30PM)
Hilton Hawaiian Village: 9:30AM - 4:30PM

Lost and Found Hotline: (808)593-2822

Question: Do you have any trolleys that are equipped with a wheelchair lift?
Answer: Yes, we have trolleys that are equipped with a wheelchair lift. At least one of these trolleys operate on all of our lines. However, since there is only one wheelchair lift-equipped trolley per line, these trolleys come by longer than any of the other trolleys.

Can't find the answers to your questions? No problem! Visit our QuickContactT Form and send us a question or chat with us online.